The motor doesn’t come on when first plugged in.

This is normal the compressor will click on between 1-10 minutes.

My refrigerator does not operate.

• Check the unit is plugged in, and try another socket.
• The circuit breaker has tripped or there is a blown fuse.
• Check that the temperature control is set correctly.
• If you have checked through the Frequently Asked Questions and your unit is still too warm, please take precaution for your food until a registered Acqua Service Agent is able to service your unit. 

There are ice beads/water on back wall of my unit.

This is normal for this model as it is not frost free. It is Cyclic which cools by using a cycle/cooling plate situated inside and at the back of the fridge.  The ice beads/water is due to the condensation process of warm air (when fridge is opened) hitting cold air. This gathers on the back wall. The moisture forms small droplets of ice as the fridge cools and turns back to liquid form as the fridge enters a defrost cycle.

What temperature should I have my refrigerator be set at?

Setting “1” means highest temperature (warmest setting.)

Setting “7” means lowest temperature (coldest setting.)

A mid setting of “3” is generally a good starting point but depending on the ambient room temperature the setting may need to be adjusted. Refer user manual.

I've noticed things are freezing in my unit

• Is the unit set at the correct temperature - refer to above section.
• Do you have anything pushed up against the cooling plate, anything towards the back of the unit by the cooling plate will be colder and may freeze.

My unit leaks water out the front of it.

Check the drain hole on the left hand side above the vegetable/fruit drawer is clear of food so that any excess water runs into this and deposits the water in a tray on the compressor (motor). The heat from the motor evaporates the liquid into the air harmlessly. You may need to poke a kebab stick down or something similar to clear this blockage.

Is your unit leaning to far forward? You can adjust the feet to aid the water draining down the drain hole.

My unit is taking a long time to get down to set temperature.

• Has a large amount of new food has been added?
• Is the unit sealing correctly, try using a torch and closing the door, can see any light? Check the seal, these are designed to be taken out for cleaning, and pushed back into place.

My unit is going but the internal temperature is warm.

• Can you hear the motor and is the internal light still working?
• Check the temperature has been set correctly as per above.
• Has there been a power outage or has the door been left open?
• Is the unit sealing correctly, try using a torch and closing the door, can see any light? Check the seal, these are designed to be taken out for cleaning, and pushed back into place.
• If you have checked through the Frequently Asked Questions and your unit is still too warm, please take precaution for your food until a registered Acqua Service Agent is able to service your unit. 

Excessive noise / Bubbling and cracking

• Is the floor underneath the fridge sturdy and level?
• The fridge is touching the wall. Re-level the fridge and check correct clearances.
• The fridge is situated on tiles or hard floor. Try placing some carpet or a mat underneath the unit.
• Metal parts are expanding and contracting – this sound is normal.
• Refrigerant is circulating throughout the system. This is normal.

The motor seems to run too much.

• The room temperature is hotter than normal. The motor will run longer under warm conditions.
• A large amount of food has been added to the fridge.
• The door has been opened for period of time or is opened often.
• The temperature control is not set correct – see above.
• Check fridge has the correct clearances – see instruction manual page 5.
• The fridge has recently been disconnected for a period of time.
• Is the unit sealing correctly, try using a torch and closing the door, can see any light? Check the seal, these are designed to be taken out for cleaning, and pushed back into place.

Condensation/water is in the vegetable/fruit drawer.

Condensation forms by water produced by unwrapped vegetables. Store vegetables loosely wrapped in plastic bags. This unit does not have a humidity controlled vegetable/fruit drawer.

There is condensation on the outside of the refrigerator.

• This is not unusual during periods of high humidity.
• Ensure unit is out of direct sunlight and heat sources.
• Wipe outside of surface.

The internal light is not going.

New bulbs can be purchased directly, please call 0800 726 713

The door is hard to open.

• Acqua products have strong seals to ensure energy efficiency.
• Ensure drain is clear and not blocked as this is an air escape.
• The door will have suction after it is just closed, wait for 2 minutes and it will become easier to open.

My shelves/decorative bars are broken.

All parts can be purchased directly, please call 0800 726 713

Door Reversal

NOTE - It is recommended that a registered service agent carries out any door hinge modification at the customers cost. Any costs or subsequent damage that is incurred due to door modification will not be covered under warranty.