GY-NE15CF - Frequently Asked Questions

The motor doesn't come on when first plugged in.

This is normal the compressor will click on between 1-10 minutes.

My freezer does not operate

  • Check the unit is plugged in, and try another socket.
  • The circuit breaker has tripped or there is a blown fuse.
  • Check that the temperature control is set correctly.
  • Once all the above has been checked you may need a service agent to assess the unit.

The temperature inside the freezer is too warm.

  • The temperature control is not set correctly. Adjust and allow several hours for the temperature to stabilize.
  • The door is kept open too long, or is opened too frequently.
  • A large amount of warm or hot food has been stored recently. Allow the freezer to reach its selected temperature.
  • Is the unit sealing correctly, try using a torch and closing the door, can see any light? Check the seal, these are designed to be taken out for cleaning, and pushed back into place.
  • If you have checked through the Frequently Asked Questions and your unit is still too warm, please take precaution for your food until a Service Agent is able to service your unit. 

There is ice building up in the unit.

  • Is the unit still sealing well - place a torch in the unit to, can you see light from the unit when the lid is down. The seals on these units are designed to be taken in and out for cleaning so it may need to be re-positioned.
  • Your unit may need to be defrosted.

The temperature inside the freezer is too cold.

Check the temperature control is set correctly.

Popping/cracking sound

Metal parts are expanding and contracting – this sound is normal or the refrigerant is circulating throughout the system. This is normal

Condensation on exterior

  • The door is slightly open, causing cold air from inside the freezer to meet warm moist air from outside.
  • Condensation may condense during hot and humid days or depending on the place of installation.
  • Do not place the chest freezer on carpet. Condensation may condense on the exterior surface during hot/humid days. This may cause mould on the carpet.

Moisture on inside of freezer walls

  • The weather is hot and humid, which increases internal rate of frost build-up. This is normal.
  • Door is slightly open, check the seals.
  • Door is kept open too long or opened too frequently. Open the door less often.

Excessive noise

  • Check the floor underneath the freezer sturdy and level.
  • The freezer is touching the wall. Re-level the fridge and check correct clearances in the instruction manual.

Temperature on the outside and rear side of the freezer is hot/warm

In normal operation, the freezer transfers heat from inside to outside of the cabinet. It is normal for the side and rear of the freezer to feel warm/hot while operating. This will be more noticeable during start up and hot ambient conditions.

The motor seems to run too much

  • The room temperature is hotter than normal.
  • A large amount of food has been added to the freezer.
  • The door has been opened for period of time or is opened often.
  • The temperature control is not set correct – see instruction manual.
  • Check freezer has the correct clearances – see instruction manual. The freezer has recently been disconnected for a period of time. Four hours are required for the freezer to cool down completely.
  • The door is not sealing correctly, ensure the cabinet is level and the gasket seals are clean.

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